FAQS

1. How does it work?

We turn your dog’s photo into a one-of-a-kind 3D keepsake. Simply upload your favorite photo, place your order, and we’ll carefully design and print a figurine that captures your dog’s unique personality.

2. What kind of photo works best?

A clear, well-lit photo where your dog’s face and body are visible will give the best results. Don’t worry—we’ll handle the details to make sure your figurine looks amazing.

3. How long does it take to create my figurine?

Each piece is made with care and attention to detail. Production typically takes 3–7 business days before it’s ready to ship.

4. When will I receive my order?

Shipping times vary depending on your location:

USA: 5–10 business days
International: 7–15 business days

We’ll keep you updated every step of the way.

5. Can you match my dog’s exact look?

We do our best to closely capture your dog’s shape, features, and personality based on your photo. Every piece is uniquely crafted, making it truly special.

6. Can I request something special?

Yes! If you have a special request or detail you’d like included, feel free to leave a note when ordering—we’ll do our best to accommodate it.

7. Is this a good gift?

Absolutely. Whether it’s a birthday, a surprise for a dog lover, or a memorial for a beloved pet, this is a meaningful keepsake that lasts forever.

8. What if something isn’t right?

We genuinely care about your experience. If there’s any issue with your order, just reach out—we’re here to help and make things right.

9. Can I cancel or return my order?

Because each figurine is custom-made just for you, we’re unable to accept cancellations or returns once production has started. However, your satisfaction is important to us. If your item arrives damaged, defective, or incorrect, please contact us and we will make it right in accordance with our return policy.

10. Do you ship worldwide?

Yes, we proudly ship worldwide so you can enjoy your custom figurine wherever you are 🌍